Términos y condiciones

1. General Information

  • 57 Heritage Tourism LLC is domiciled in the United Arab Emirates, and all services are governed by UAE laws.

  • Nuestros servicios no se proporcionarán a países sancionados por la OFAC.

  • Los menores de 18 años no pueden registrarse como usuarios ni realizar transacciones en este sitio web.

  • Cardholders must keep copies of their transaction records and comply with the merchant’s policies and regulations.

  • Los usuarios son responsables de garantizar la privacidad y seguridad de sus cuentas.


2. Itinerary and Changes

  • Itineraries are accurate at the time of publishing but may undergo slight alterations for improvement or due to external factors beyond our control.

  • If a specific service or activity cannot be provided as stated, suitable alternatives will be offered whenever feasible.

  • Changes to itineraries may occur due to seasonal conditions, weather extremes, natural disasters, or conservation reserve requirements.


3. Pricing and Validity

  • Los precios se expresan en AED (dírhams de los Emiratos Árabes Unidos).

  • La empresa se reserva el derecho de modificar los precios a su discreción.


4. Travel Insurance

  • Recomendamos encarecidamente obtener un seguro de viaje adecuado que cubra circunstancias imprevistas que impidan la participación en los tours programados.

  • Si lo solicita, le ayudaremos a proporcionar la documentación necesaria a su compañía de seguros.


5. Weather and Tour Operations

  • En caso de mal tiempo, se ofrecerá un reembolso completo o una fecha de reserva alternativa.

  • No refunds are provided for reasonable delays, curtailments, or alterations due to weather conditions or mechanical failures.


6. Minimum Guest Requirements

  • Tours operate based on minimum guest numbers, subject to change.

  • If a tour is canceled due to not meeting minimum numbers, guests will receive an alternative option or a full refund.


7. Risk Acknowledgment

  • Participants acknowledge the inherent risks in activities and are responsible for their safety, agreeing to comply with safety instructions provided.


8. Age and Health Requirements

  • Children under 5 years old are not permitted on shared vehicles.

  • Specific arrangements can be made for children aged 12 months to 5 years on a private vehicle basis.

  • Algunas actividades tienen restricciones de edad y se recomienda a las embarazadas no realizar determinadas experiencias, especialmente durante las últimas etapas del embarazo.


9. Dietary Preferences

  • We cater to all dietary needs; please inform us of any dietary requirements at the time of booking.


10. Smoking, Alcohol, and Behavior

  • Smoking is prohibited inside tour vehicles.

  • Carrying alcohol in tourist vehicles is illegal under UAE law.

  • The company reserves the right to refuse service to individuals displaying behavior detrimental to the group’s enjoyment or posing a safety threat.


11. Payment and Disputes

  • Payments are accepted online via Visa and MasterCard in AED.

  • Refunds are processed via the original mode of payment.

  • Cualquier disputa que surja o esté relacionada con este sitio web se regirá por las leyes de los EAU.


12. Technology Usage

  • Los vehículos pueden estar equipados con tecnología de cámara de tablero para fines legales, de seguros y de capacitación.

  • Los drones están prohibidos durante los espectáculos regulares de halcones a menos que 57 Heritage Tourism LLC y la Autoridad de Aviación Civil General de los EAU (GCAA) aprueben previamente circunstancias especiales.


13. Photography and Image Rights

  • Los participantes aceptan la posible captura de sus imágenes, otorgando a la empresa una licencia perpetua y libre de regalías para utilizar estas imágenes con fines promocionales.


14. Cancellation & Refund Policy

Full Refund Eligibility:

  • Las cancelaciones o modificaciones realizadas al menos 48 horas antes de la salida del tour califican para un reembolso completo.

No reembolsable:

  • Las cancelaciones realizadas dentro de las 48 horas previas a la salida del tour no son elegibles para reembolso.

  • No unirse al tour, unirse después de la salida o abandonar antes de su finalización anulará cualquier reembolso.

Retrasos climáticos y operativos:

  • En caso de mal tiempo, a los huéspedes se les ofrecerá un reembolso completo o una fecha de reserva alternativa.

  • No refunds are provided for reasonable delays, curtailments, or changes to a trip due to weather conditions or mechanical failures.

Mínimos del tour:

  • Tours require a minimum number of guests to operate and are subject to change.

  • If a tour is canceled due to not meeting these numbers, guests will receive an alternative option or a full refund.

Procesamiento de pagos y reembolsos:

  • Payments are accepted online via Visa and MasterCard in AED.

  • Refunds are processed through the original mode of payment.

  • Refunds for payments made through online payment gateways will be processed minus any applicable transaction fees.

Governing Law:

  • Cualquier disputa que surja o esté relacionada con este sitio web se regirá por las leyes de los EAU.


15. Buggies and Quad Bikes

Driver Eligibility

  • Drivers must be at least 18 years old and hold a valid driver’s license.

  • Passengers must be at least 10 years old and accompanied by an adult if under 18.

Health & Safety

  • These activities are not recommended for pregnant guests or individuals with back, neck, or serious medical conditions.

  • All participants must wear helmets and protective gear provided during the experience.

Conduct and Responsibility

  • Reckless driving, off-trail riding, drifting, or disobeying guide instructions is strictly prohibited.

  • Participants must follow all safety briefings and instructions provided by the guide.

  • Guests are liable for any damage caused to vehicles due to negligence or misuse.

Substance Use

  • The use of alcohol or any illegal substances before or during the activity is strictly forbidden.

  • Guests suspected to be under the influence will be denied participation without refund.

Weather and Operational Conditions

  • In the event of extreme weather or unforeseen circumstances, the experience may be rescheduled or canceled in the interest of safety.

  • In such cases, guests will be offered a full refund or an alternative date.

Acknowledgment of Risk

  • Guests understand that buggy and quad biking activities carry inherent risks and agree to participate at their own risk.

  • A liability waiver may be required to be signed before the activity begins.


For any queries or clarifications, please contact us at informació[email protected] or call +971 52 334 4891.