Conditions générales

1. General Information

  • 57 Heritage Tourism LLC is domiciled in the United Arab Emirates, and all services are governed by UAE laws.

  • Nos services ne seront pas fournis aux pays sanctionnés par l'OFAC.

  • Les mineurs de moins de 18 ans ne sont pas autorisés à s'inscrire en tant qu'utilisateurs ni à effectuer des transactions sur ce site Web.

  • Cardholders must keep copies of their transaction records and comply with the merchant’s policies and regulations.

  • Les utilisateurs sont responsables de garantir la confidentialité et la sécurité de leurs comptes.


2. Itinerary and Changes

  • Itineraries are accurate at the time of publishing but may undergo slight alterations for improvement or due to external factors beyond our control.

  • If a specific service or activity cannot be provided as stated, suitable alternatives will be offered whenever feasible.

  • Changes to itineraries may occur due to seasonal conditions, weather extremes, natural disasters, or conservation reserve requirements.


3. Pricing and Validity

  • Les prix sont indiqués en AED (Dirhams des Émirats arabes unis).

  • La société se réserve le droit de modifier les prix à sa discrétion.


4. Travel Insurance

  • Nous vous conseillons vivement de souscrire une assurance voyage adéquate couvrant les circonstances imprévues empêchant la participation aux circuits programmés.

  • Sur demande, nous vous aiderons à fournir la documentation nécessaire à votre compagnie d'assurance.


5. Weather and Tour Operations

  • En cas de mauvais temps, un remboursement complet ou une autre date de réservation sera proposé.

  • No refunds are provided for reasonable delays, curtailments, or alterations due to weather conditions or mechanical failures.


6. Minimum Guest Requirements

  • Tours operate based on minimum guest numbers, subject to change.

  • If a tour is canceled due to not meeting minimum numbers, guests will receive an alternative option or a full refund.


7. Risk Acknowledgment

  • Participants acknowledge the inherent risks in activities and are responsible for their safety, agreeing to comply with safety instructions provided.


8. Age and Health Requirements

  • Children under 5 years old are not permitted on shared vehicles.

  • Specific arrangements can be made for children aged 12 months to 5 years on a private vehicle basis.

  • Certaines activités sont soumises à des restrictions d'âge, et il est déconseillé aux femmes enceintes de participer à certaines expériences, en particulier en fin de grossesse.


9. Dietary Preferences

  • We cater to all dietary needs; please inform us of any dietary requirements at the time of booking.


10. Smoking, Alcohol, and Behavior

  • Smoking is prohibited inside tour vehicles.

  • Carrying alcohol in tourist vehicles is illegal under UAE law.

  • The company reserves the right to refuse service to individuals displaying behavior detrimental to the group’s enjoyment or posing a safety threat.


11. Payment and Disputes

  • Payments are accepted online via Visa and MasterCard in AED.

  • Refunds are processed via the original mode of payment.

  • Tout litige découlant ou lié à ce site Web sera régi par les lois des Émirats arabes unis.


12. Technology Usage

  • Les véhicules peuvent être équipés de la technologie de caméra de tableau de bord à des fins juridiques, d’assurance et de formation.

  • Les drones sont interdits lors des spectacles réguliers de faucons, sauf circonstances particulières approuvées à l'avance par 57 Heritage Tourism LLC et l'Autorité générale de l'aviation civile des Émirats arabes unis (GCAA).


13. Photography and Image Rights

  • Les participants acceptent la capture potentielle de leurs images, accordant à l'entreprise une licence perpétuelle et libre de droits pour utiliser ces images à des fins promotionnelles.


14. Cancellation & Refund Policy

Full Refund Eligibility:

  • Les annulations ou modifications effectuées au moins 48 heures avant le départ du voyage donnent droit à un remboursement complet.

Non remboursable :

  • Les annulations effectuées dans les 48 heures précédant le départ du voyage ne donnent pas droit à un remboursement.

  • Le fait de ne pas se joindre au voyage, de s'y joindre après le départ ou de partir avant la fin du voyage annule tout remboursement.

Météo et retards opérationnels :

  • En cas de mauvais temps, les clients se verront proposer soit un remboursement complet, soit une autre date de réservation.

  • No refunds are provided for reasonable delays, curtailments, or changes to a trip due to weather conditions or mechanical failures.

Minimums de visite :

  • Tours require a minimum number of guests to operate and are subject to change.

  • If a tour is canceled due to not meeting these numbers, guests will receive an alternative option or a full refund.

Traitement des paiements et des remboursements :

  • Payments are accepted online via Visa and MasterCard in AED.

  • Refunds are processed through the original mode of payment.

  • Refunds for payments made through online payment gateways will be processed minus any applicable transaction fees.

Governing Law:

  • Tout litige découlant ou lié à ce site Web sera régi par les lois des Émirats arabes unis.


15. Buggies and Quad Bikes

Driver Eligibility

  • Drivers must be at least 18 years old and hold a valid driver’s license.

  • Passengers must be at least 10 years old and accompanied by an adult if under 18.

Health & Safety

  • These activities are not recommended for pregnant guests or individuals with back, neck, or serious medical conditions.

  • All participants must wear helmets and protective gear provided during the experience.

Conduct and Responsibility

  • Reckless driving, off-trail riding, drifting, or disobeying guide instructions is strictly prohibited.

  • Participants must follow all safety briefings and instructions provided by the guide.

  • Guests are liable for any damage caused to vehicles due to negligence or misuse.

Substance Use

  • The use of alcohol or any illegal substances before or during the activity is strictly forbidden.

  • Guests suspected to be under the influence will be denied participation without refund.

Weather and Operational Conditions

  • In the event of extreme weather or unforeseen circumstances, the experience may be rescheduled or canceled in the interest of safety.

  • In such cases, guests will be offered a full refund or an alternative date.

Acknowledgment of Risk

  • Guests understand that buggy and quad biking activities carry inherent risks and agree to participate at their own risk.

  • A liability waiver may be required to be signed before the activity begins.


For any queries or clarifications, please contact us at [email protected] or call +971 52 334 4891.