Conditions générales

1. General Information

• 57 Heritage Tourism LLC is domiciled in the United Arab Emirates, and all services are governed by UAE laws.

• Our services will not be provided to OFAC-sanctioned countries.

• Minors under 18 years old are not permitted to register as users or conduct transactions on this website.

• Cardholders must keep copies of their transaction records and comply with the merchant’s policies and regulations.

• Users are responsible for ensuring the privacy and security of their accounts.

2. Itinerary and Changes

• Itineraries are accurate at the time of publishing but may undergo slight alterations for improvement or due to external factors beyond our control.

• If a specific service or activity cannot be provided as stated, suitable alternatives will be offered whenever feasible.

• Changes to itineraries may occur due to seasonal conditions, weather extremes, natural disasters, or conservation reserve requirements.

3. Pricing and Validity

• Prices are quoted in AED (United Arab Emirates Dirhams).

• The company reserves the right to modify prices at its discretion.

4. Travel Insurance

• We strongly advise obtaining adequate travel insurance that covers unforeseen circumstances preventing participation in scheduled tours.

• Upon request, we will assist with providing necessary documentation to your insurance company.

5. Weather and Tour Operations

• In cases of inclement weather, a full refund or alternative booking date will be offered.

• No refunds are provided for reasonable delays, curtailments, or alterations due to weather conditions or mechanical failures.

6. Minimum Guest Requirements

• Tours operate based on minimum guest numbers, subject to change.

• If a tour is canceled due to not meeting minimum numbers, guests will receive an alternative option or a full refund.

7. Risk Acknowledgment

• Participants acknowledge the inherent risks in activities and are responsible for their safety, agreeing to comply with safety instructions provided.

8. Age and Health Requirements

• Children under 5 years old are not permitted on shared vehicles.

• Specific arrangements can be made for children aged 12 months to 5 years on a private vehicle basis.

• Some activities have age restrictions, and pregnant guests are advised against certain experiences, especially during later stages of pregnancy.

9. Dietary Preferences

• We cater to all dietary needs; please inform us of any dietary requirements at the time of booking.

10. Smoking, Alcohol, and Behavior

• Smoking is prohibited inside tour vehicles.

• Carrying alcohol in tourist vehicles is illegal under UAE law.

• The company reserves the right to refuse service to individuals displaying behavior detrimental to the group’s enjoyment or posing a safety threat.

11. Payment and Disputes

• Payments are accepted online via Visa and MasterCard in AED.

• Refunds are processed via the original mode of payment.

• Any disputes arising out of or related to this website shall be governed by the laws of the UAE.

12. Technology Usage

• Vehicles may be equipped with dashcam technology for legal, insurance, and training purposes.

• Drones are prohibited during regular falcon shows unless special circumstances are approved in advance by 57 Heritage Tourism LLC and the UAE General Civil Aviation Authority (GCAA).

13. Photography and Image Rights

• Participants agree to the potential capture of their images, granting the company a perpetual, royalty-free license to use these images for promotional purposes.

14. Cancellation & Refund Policy

Full Refund Eligibility:

• Cancellations or amendments made at least 48 hours before the tour departure qualify for a full refund.

Non remboursable :

• Cancellations made within 48 hours of the tour departure are not eligible for a refund.

• Failure to join the tour, joining after departure, or leaving before its completion voids any refund.

Météo et retards opérationnels :

• In cases of inclement weather, guests will be offered either a full refund or an alternative booking date.

• No refunds are provided for reasonable delays, curtailments, or changes to a trip due to weather conditions or mechanical failures.

Minimums de visite :

• Tours require a minimum number of guests to operate and are subject to change.

• If a tour is canceled due to not meeting these numbers, guests will receive an alternative option or a full refund.

Traitement des paiements et des remboursements :

• Payments are accepted online via Visa and MasterCard in AED.

• Refunds are processed through the original mode of payment.

• Refunds for payments made through online payment gateways will be processed minus any applicable transaction fees.

Governing Law:

• Any disputes arising out of or related to this website shall be governed by the laws of the UAE.

These termes et conditions are subject to change at the discretion of 57 Tourisme du patrimoine LLC. By engaging with our services, you accept and agree to abide by these terms.

For any queries or clarifications, please contact us at [email protected] or call +971 52 334 4891.